Refund policy
Effective date: October 29, 2026
RootLine Labs is a brand operated by NH Resource Group, based in Monsey, New York, United States ("RootLine Labs," "we," "us"). We want you to be happy with every order. This policy explains how our 90-day money-back guarantee works.
90-day money-back guarantee
If you're not satisfied with your purchase for any reason, you can request a full refund within 90 days of your order date. This applies even if you've opened or finished the bottles. You don't need to send the product back.
How to request a refund
- Send us a message through our contact form within 90 days of your order date.
- Include your order number and the name used on the order.
- We'll confirm your request, usually within 24 hours.
What gets refunded
Approved refunds cover the full amount you paid for the order, including any shipping charge. Refunds go back to your original payment method. Once we process a refund, it usually appears within 5 to 10 business days, depending on your bank or card issuer.
Damaged, defective or incorrect items
If your order arrives damaged or you received the wrong item, message us through our contact form within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer.
Lost packages
If your tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, contact us and we'll help locate it, reship it or refund it.
Cancellations
Every order is a one-time purchase. There's no subscription and nothing ships again unless you place a new order. If you need to cancel an order, message us as soon as possible. If the order hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, the 90-day money-back guarantee still applies.
Limits
The guarantee applies to orders placed directly on rootlinelabs.com. Purchases made through other retailers are covered by that retailer's policy. We may decline refund requests that show clear signs of abuse, such as repeated refund requests on multiple orders.
Questions
Reach our team any time through our contact form.